Q: Do I have to tell the receptionist the nature of my problem?
A: It helps us to place you with the right person and helps your doctor/nurse prepare for the consultation, but if you would rather not say, just say it’s personal.
Q: How long is an appointment?
A: A standard face to face appointment is 10 minutes long and if it is a telephone consultation 5 minutes. You can request a “double appointment” if your problems are likely to take longer to deal with.
Q: Do you lose many appointments each month by people forgetting to attend?
A: Probably about 400 appointments a month! Please ring and cancel if you cannot attend.
Q:Can I have a chaperone?
A: If you need to be examined and your practitioner has not offered you a chaperone but you would feel more comfortable with one, just ask for one Alternatively feel free to bring along someone of your choosing, if you prefer.
Q: What have you done about the government’s wish to improve access for busy people?
A: We now offer pre-bookable appointments with a general practitioner from 7am to 8am three days a week (Tuesday, Wednesday and Thursday) and between 8 am and 10 am on Saturdays or 9 am and 11 am depending on the GP.
Q: Why do you prefer to see people at the surgery, when it is often easier and more convenient for patients to request a home visit?
A: It is mostly a time issue, though improved examination and testing facilities at the surgery can often be relevant. For example, in the 2 hours is takes to do 3 home visits, including writing them up on the practice computers, we can see 12 patients at the surgery.
Q: If I feel it is an urgent problem will you see me quickly?
A: Yes, always. If you feel you are not getting that point across to the person you are speaking to, please ask them to send a message to a doctor.