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Practice Management

Penny AshbeePenny Ashbee
Practice Manager

Having been with the Practice for more than 30 years I have seen many changes. My role throughout the years has been very varied but has always been exciting and challenging! I have come to know many patients personally over the years, watching some of them grow up and go on to have families of their own.

The Practice team strive to provide a high standard of service. As the Practice Manager I oversee the day to day running of the practice which includes liaising with the Primary Care Trust [PCT], health care professionals including our own doctors and nurses, administrative staff and of course dealing with all aspects of patient care. I also have a strategic planning role together with the partners.
Lynn BurtLynn Burt
Administration Manager

Having moved to East Anglia, leaving behind a career in a corporate environment, I joined the Practice in 2005 and have taken the role of Administration Manager. I deputise for the Practice Manager whenever she is absent and find that many of the skills I acquired in my corporate working life now have a use in general practice.

My role involves communicating and interacting with patients, staff and the Primary Health Care Team [PHCT] and I get great satisfaction from resolving any problems that they may have. I also deal with any formal complaints that are made. It is a pleasure to work alongside such a committed, professional and caring practice team.

Administration

The Practice Secretarial and Administration Team Provide support to the doctors and manage referrals and requests made under the Freedom of Information Act. Responsbilities include the vital job of making sure accurate data is added to all your computerised clinical record and booking your appointments at the hospital via the computerised Choose and Book system.

Reception

Reception Team
Our Reception Staff are the lynch-pins of our team. They have the tremendously difficult job of making sure you see, speak to, or contact the member of the practice team you need to. As we actually offer nearly a 1000 appoinments per week they have to be incredibly efficient especially as they also have to help you with prescriptions and test results. They also scan the hundreds of letters we receive each week onto the computer.

Noticeboard

Online Services                                                        I f you would like to register for our Online Services where you can book or cancel an appointment online, or request a repeat prescription, please ask at reception.

Out of Hours
For urgent advice after the surgery has closed, during the night and at weekends dial 111 for the Out of Hours Service for Suffolk. Calls to this service are free of charge from both landlines and mobiles.

Test Results
Specimens need to be dropped in at the reception desk by 12 noon so that we can send the samples off to the laboratories.  Please ring for results after 2.30pm when the surgery is less busy.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

You can also text us to cancel your appointment on: 07757 006431        Barrack Lane 

07757 006363 

Stoke Park

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

 

 
NHS ChoicesDepartment of HealthMy Surgery Website