Telephone Consultations & Advice
Many medical problems can be resolved by telephone, saving you
the need to make a time-consuming visit to the surgery.
These can be booked with a doctor or a nurse.
There are 2 types:
- Routine: The doctor/nurse will ring you back on
the pre-arranged day so please leave some contact numbers.
This gives you more choice as to who you speak to.
- Acute On The Day [OTD]: The doctor/nurse will
ring you back the same day. It may be the OTD doctor, or the
doctor of your choice, who rings you back depending on
availability.
Q What sort of problems are suitable for telephone
consultations?
A: Many things really. Examples are:
- Prescription Queries
- Medication Reviews on simple drugs such as hayfever
treatments or creams or pain killers
- Advice on Acute but non-serious illnesses
In fact most things that don’t require a hands-on
examination might be suitable. If the clinician
[doctor/nurse] feels it needs a face to face appointment
then we can always arrange one.
provides high quality telephone advice on 0845 4647.
And their website has as a self help guide and health
encyclopaedia
www.nhsdirect.nhs.uk/
Our favourite NHS website for reliable health
information is however:
www.patient.co.uk/
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